1. Who we are
This website is operated by Vanessa Fernandez trading as Biofield Tuning Northern Beaches (ABN 82 756 398 238). Our registered address is 63 Bassett St, Mona Vale NSW 2103, Australia.
Website: biofieldtuning.com.au
2. What information we collect
We may collect personal information when you:
- Book a session through our booking system (Acuity Scheduling)
- Subscribe to our newsletter
- Submit a contact or enquiry form
- Browse this website (via analytics — see Section 5)
The personal information we collect may include your name, email address, phone number, and any health information you voluntarily provide during the booking or intake process.
3. How we use your information
We use your personal information to:
- Confirm and manage session bookings
- Send you appointment reminders and follow-up communications
- Respond to enquiries you submit via the website
- Send newsletter updates if you have subscribed (you can unsubscribe at any time)
- Improve our website and services through aggregated, anonymised analytics
We will never sell, rent, or share your personal information with third parties for their marketing purposes.
4. Health information
If you provide health information during the booking or intake process, it is used solely to ensure the suitability and safety of your Biofield Tuning session. Health information is stored securely and is not shared with any third party without your explicit consent, unless required by Australian law.
5. Analytics and tracking
This website uses the following analytics services to understand how visitors use the site and to improve the experience:
- Google Analytics 4 (GA4) — collects anonymised browsing data including pages visited, session duration, and device type. Data is processed by Google LLC. Google Privacy Policy
- Meta Pixel — collects data about website interactions to measure the effectiveness of advertising on Meta platforms (Facebook, Instagram). Data is processed by Meta Platforms, Inc. Meta Privacy Policy
- PostHog — collects product analytics data to understand how visitors interact with the website. Data is processed by PostHog, Inc. PostHog Privacy Policy
All three services are loaded asynchronously via Google Tag Manager and do not block page loading. They collect data such as IP addresses (which may be anonymised), browser type, operating system, referring URLs, and pages visited.
6. Cookies
This website uses cookies — small text files stored on your device — to support analytics and improve your experience. Cookies set by our analytics services (GA4, Meta Pixel, PostHog) may persist across sessions.
You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of some website features but will not prevent you from browsing the site or booking a session.
7. Third-party services
We use the following third-party services that may process your data:
- Acuity Scheduling (Squarespace) — session booking and appointment management
- Google Tag Manager — manages analytics scripts (does not collect data itself)
- Vercel — website hosting and content delivery
- Resend — transactional email delivery for contact form submissions
Each service has its own privacy policy governing how it handles your data. We select services that maintain appropriate security standards.
8. Data storage and security
Your personal information is stored securely using industry-standard measures. Website data is hosted on Vercel's infrastructure with SSL encryption in transit. Booking data is stored within Acuity Scheduling's secure platform.
While we take reasonable steps to protect your information, no method of electronic storage is 100% secure. If you have concerns about the security of your data, please contact us.
9. Your rights
Under the Australian Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Unsubscribe from marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, contact us using the details below.
10. Children's privacy
This website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
11. Changes to this policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact
If you have questions about this privacy policy or how we handle your personal information:
Biofield Tuning Northern Beaches
Vanessa Fernandez
63 Bassett St, Mona Vale NSW 2103
Australia
ABN 82 756 398 238
You can also reach us through the sessions page.